Policy

Appointments

Please call us at (301)942-1222 or go online to make an appointment. If you are going to redeem a Groupon, please indicate your eight digits number under the bar code in your online appointment application. First-time clients are required to arrive 15 minutes prior to their scheduled appointment time. This will allow time for you to find the parking complete an intake form. Although we do our best to accommodate, customers sometimes receive shorter session if they arrive late. To save your time, we strongly encourage you to fill the intake form online (Massage client intake form, Facial client intake form).

Parking

Parking is limited and please allow sufficient time to find parking when you plan your visit. Appointments cannot be guaranteed for clients arriving more than 15 minutes late, and a cancellation fee of $20 may apply.

Check-in

Upon arrival, front desk receptionist may check your ID to match the name in the appointment if it is your first time here.

Cancellation

When booking appointments,Tea Spa reserves your appointment time exclusively for you.  This allows us to give all clients quality time and optimum results. We require a credit card on file to book an appointment at Tea Spa.  In the event you may need to cancel your appointment, we ask that you contact us at least 24 hours prior to your appointment time.  Please leave a message if your cancellation is outside of normal business hours.  We will do our best to reschedule you to a more ideal time.  Up to 100% of full service fee will be charged for no-shows, and all cancellations or reschedule with less than 24 hours notice.

Gift Certificates

Tea Spa offers printable gift certificates and beautiful gift cards in the spa. They are perfect gifts for beloved ones.  All Gift Certificates are redeemable for services and products only. Gift Certificates are valid for one year from the date of purchase. Tea Spa is not responsible for lost of stolen gift certificates. Once purchased, gift certificates are not refundable for cash.

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